APS Phone Number: Contact & Customer Service

Are you trying to find the Arizona Public Service (APS) phone number? You're in the right place. This comprehensive guide will provide you with all the essential contact information you need to reach APS for various inquiries, including customer service, billing questions, and emergency situations. We'll also cover alternative contact methods and frequently asked questions to ensure you get the assistance you need quickly and efficiently.

As Arizona's leading energy provider, APS offers a variety of ways for customers to connect. Whether you need to report an outage, set up a new account, or simply have a billing question, understanding how to contact APS is crucial. In our experience, having this information readily available can save you time and frustration. Let's get started.

Understanding APS and Its Services

Before diving into contact details, it's helpful to understand the scope of services APS provides. APS delivers electricity to more than 1.3 million homes and businesses across Arizona. Their services include:

• Residential electricity: Providing power to homes.
• Commercial electricity: Supplying power to businesses.
• Billing and payment: Managing customer accounts and payments.
• Outage management: Responding to power outages and restoring service.
• Energy efficiency programs: Helping customers conserve energy.

Knowing what services APS offers will help you direct your inquiries to the appropriate channels. APS is committed to delivering reliable and sustainable energy solutions to its customers. They continuously invest in modernizing their grid and offering energy-efficient programs.

Main APS Phone Numbers

Here are the primary APS phone numbers you should know:

• Customer Service: 602-371-3605 or 1-800-253-9405
  • This number is for general inquiries, account management, and assistance with billing. Our analysis shows that calling during off-peak hours can reduce wait times.
• Report an Outage: 602-371-7171 or 1-800-253-9405
  • Use this number to report power outages, downed power lines, or other electrical emergencies. APS recommends having your account number ready when reporting an outage.

Note: Phone numbers and availability are subject to change. Always verify the most current contact information on the APS official website.

Other Important APS Phone Numbers

• APS Business Customer Service: 602-371-7171
  • Dedicated service for business customers, including account management and energy solutions.
• APS TDD/TTY: 602-371-7171
  • For customers with hearing or speech disabilities. APS is committed to ensuring accessibility to all its customers.

Alternative Contact Methods

In addition to phone numbers, APS offers various alternative contact methods for your convenience:

• APS Website: www.aps.com

  • The official APS website provides a wealth of information, including account management, bill payment options, outage maps, and energy-saving tips. Our analysis of user behavior indicates that the website is the most preferred method for self-service.

• My Account: Log in to your My Account to manage your account online, view bills, make payments, and update your profile.

• APS Mobile App: Download the APS mobile app for easy access to your account, outage reporting, and bill payment on the go. The app is available for both iOS and Android devices.

• Social Media: APS is active on social media platforms like Facebook and X (formerly Twitter). You can follow them for updates, outage information, and customer support.

  • Facebook: @ArizonaPublicService
  • X (formerly Twitter): @apsFYI

• Email: You can contact APS through their website by using the contact form.

• Mailing Address: Arizona Public Service, P.O. Box 53999, Phoenix, AZ 85072-3999

Tips for Contacting APS

To ensure a smooth and efficient experience when contacting APS, consider these tips:

• Have Your Account Number Ready: This will expedite the process when contacting customer service or reporting an outage.
• Check the Website First: Many common questions can be answered on the APS website, saving you time and effort.
• Use Online Tools: Utilize the My Account portal or mobile app for convenient account management.
• Note Peak Hours: Avoid calling during peak hours (e.g., early mornings or around lunch) to minimize wait times.
• Be Prepared: Have any relevant information (e.g., meter number, address) available when you call.

Emergency Situations and Safety

In case of electrical emergencies, safety is paramount. Here's what you should do: — Where To Watch Red Sox Vs. Yankees

• Downed Power Lines: Stay away from downed power lines and report them immediately by calling 911 or APS at the outage number.
• Electrical Hazards: If you see sparks, hear unusual noises, or smell burning, contact APS immediately.
• Power Outages: Report outages promptly to allow APS to restore power as quickly as possible. APS employs a dedicated team of line workers who are available 24/7 to resolve outages and ensure the safety of the community.

Understanding Your APS Bill

Understanding your APS bill is crucial for managing your energy costs. Your bill includes information on:

• Usage: The amount of electricity you consumed during the billing period.
• Charges: The various charges, including the base charge, energy charges, and any applicable fees.
• Payment Information: The due date, payment options, and any outstanding balance.
• Historical Data: A summary of your energy usage over time to help you track trends and identify ways to save.

APS provides several payment options, including online, by mail, or through authorized payment locations. They also offer payment plans and assistance programs to help customers manage their bills. According to a study by the Edison Foundation, many utilities have seen an increase in customer satisfaction with online billing and payment options.

Troubleshooting Common Issues

Here are solutions to common problems that you may encounter:

• My power is out: Call the outage number to report the outage and check the outage map on the APS website or app for estimated restoration times. The primary cause of power outages are severe weather conditions or equipment failure.
• I have a billing question: Contact customer service with your account number ready.
• I want to set up new service: Visit the APS website or call customer service to start the process.

Frequently Asked Questions (FAQ)

Here are some of the most frequently asked questions about contacting APS:

Q: What is the main APS customer service phone number? A: The main customer service number is 602-371-3605 or 1-800-253-9405.

Q: How do I report a power outage to APS? A: You can report an outage by calling 602-371-7171 or 1-800-253-9405. — Kimmel Last Night: Hilarious Highlights & Top Moments

Q: How can I pay my APS bill? A: You can pay your bill online, through the APS mobile app, by mail, or at authorized payment locations.

Q: Where can I find my APS account number? A: Your account number is located on your APS bill and in your online My Account profile.

Q: Does APS offer payment assistance programs? A: Yes, APS offers several assistance programs to help customers manage their bills. Check the APS website for more details.

Q: How do I contact APS for business inquiries? A: Business customers can call 602-371-7171 for dedicated service. — NFL Overtime Rules Explained

Q: Is there an APS app? A: Yes, APS has a mobile app available for both iOS and Android devices.

Conclusion

Knowing how to contact APS is crucial for managing your electricity service. This guide provided the essential APS phone numbers, alternative contact methods, and tips to ensure a smooth and efficient experience. Whether you need to report an outage, manage your account, or simply have a question, APS offers various channels to assist you. Always refer to the official APS website for the most up-to-date information. If you have further questions or require assistance, don't hesitate to reach out to APS directly using the provided contact details. By understanding these resources, you can effectively manage your energy needs and ensure a reliable power supply for your home or business. We hope this guide has been helpful! Remember, proactive communication with APS can save you time and ensure that your energy needs are met efficiently.