BGE Phone Number: Contact Baltimore Gas & Electric

Need to contact Baltimore Gas and Electric (BGE)? You're in the right place. BGE, a subsidiary of Exelon Corporation, is a major utility company providing natural gas and electricity to Central Maryland, including Baltimore City and many surrounding counties. Whether you have a billing inquiry, need to report an outage, or have a question about your service, knowing the correct phone number is crucial.

This article provides the most up-to-date BGE phone numbers, contact information, and tips for getting your issue resolved quickly and efficiently. We'll also cover other ways to contact BGE, such as online, via mail, and through social media.

Contacting BGE: Phone Numbers You Need

BGE has several phone numbers dedicated to different services. This ensures you reach the right department and receive the assistance you need promptly. Here are the main BGE phone numbers:

• Customer Service: 1-800-685-0123 (Available 24/7)
• Emergency (Gas Leaks or Downed Wires): 1-800-685-0123 (Available 24/7)
• Hearing Impaired (TTY): 1-800-735-2258 (Maryland Relay Service)
• Payment Assistance: 1-800-685-0123 (Follow prompts for payment options and assistance programs)
• Business Customers: 1-800-685-0123 (Follow prompts for business services)
• Solar & Renewable Energy Inquiries: 1-800-685-0123 (Follow prompts for solar and renewable energy)

When to Use Each Number

• Customer Service: This is your primary number for general inquiries, billing questions, starting or stopping service, and account management. Most routine issues can be addressed through this line.
• Emergency: Use this number immediately if you suspect a gas leak (smell gas, hear hissing) or encounter downed power lines. These situations pose significant safety risks.
• Hearing Impaired: The Maryland Relay Service number is specifically for customers with hearing impairments, ensuring accessible communication.
• Payment Assistance: If you're struggling to pay your bill, contact this line to discuss payment options, financial assistance programs, and potential payment arrangements. BGE offers several programs to help customers in need, and it's important to reach out before your account falls into arrears.
• Business Customers: Business customers have unique needs. Use this option for specific business account inquiries, commercial services, and energy efficiency programs tailored for businesses.
• Solar & Renewable Energy Inquiries: If you're interested in solar energy, net metering, or other renewable energy options, use this option to speak with a BGE representative specializing in these areas. BGE supports renewable energy adoption and can provide guidance on available programs and incentives.

Tips for a Smooth Call with BGE

Calling a large utility company can sometimes be time-consuming. Here are some tips to help make your call to BGE as smooth and efficient as possible:

• Have Your Account Number Ready: This will allow the customer service representative to quickly access your account information.
• Note the Date and Time of Any Outages: If you're reporting an outage, having this information readily available will help BGE pinpoint the problem area.
• Be Prepared to Describe the Issue Clearly: Whether it's a billing question or a service issue, provide a clear and concise explanation of your concern.
• Take Notes: Write down the representative's name, the date and time of the call, and any important information or instructions provided.
• Be Patient and Courteous: Customer service representatives are there to help, and a calm and respectful demeanor will facilitate a more positive interaction.

Other Ways to Contact BGE

While phone support is often the quickest way to get immediate assistance, BGE also offers several other contact methods: — Why Can't I Watch Monday Night Football? How To Watch

• Online Account: BGE's website (https://www.bge.com/) allows you to manage your account, pay bills, report outages, and track your energy usage. This is a convenient option for many routine tasks.

• Email: While BGE doesn't have a direct customer service email address, you can submit inquiries through the "Contact Us" form on their website. This is best for non-urgent matters.

• Mail: For written correspondence, send your inquiries or payments to:

  • Baltimore Gas and Electric Company
  • P.O. Box 13001
  • Philadelphia, PA 19101

• Social Media: BGE is active on social media platforms like Twitter (@MyBGE) and Facebook (@BaltimoreGasElectric). You can send them direct messages or tag them in posts for assistance. However, avoid sharing sensitive account information publicly.

BGE Mobile App

BGE also offers a mobile app for iOS and Android devices. This app allows you to report outages, track your energy usage, pay bills, and access other account management features on the go. It's a handy tool for managing your BGE account conveniently. (Source: BGE Mobile App, Google Play Store and Apple App Store)

Understanding Your BGE Bill

BGE bills can sometimes be confusing. Understanding the different components of your bill can help you manage your energy consumption and potentially lower your costs. Here's a breakdown of the typical sections of a BGE bill:

• Account Summary: This section provides a snapshot of your account, including your account number, billing period, payment due date, and total amount due.
• Current Charges: This section details your charges for electricity and/or natural gas usage during the billing period. It typically includes a breakdown of energy consumption (in kilowatt-hours or therms), delivery charges, and any applicable taxes or fees.
• Payment Information: This section provides instructions on how to pay your bill, including accepted payment methods (online, by mail, in person) and payment addresses.
• Usage History: This section displays your energy usage over the past several months, allowing you to track your consumption patterns and identify potential areas for savings. According to our analysis, comparing your usage month-to-month can help identify spikes and unusual energy consumption.
• Important Messages: This section may contain important announcements from BGE, such as rate changes, service updates, or energy-saving tips. Always review this section for critical information.

Common Billing Questions

Here are some frequently asked questions about BGE billing:

• Why is my bill higher than usual? Higher bills can result from increased energy consumption (e.g., running air conditioning more during summer), changes in rates, or estimated readings if BGE couldn't access your meter. Check your usage history and compare it to previous months.
• What are delivery charges? Delivery charges cover the cost of delivering electricity and/or natural gas to your home, including maintaining the infrastructure (poles, wires, pipes). These charges are separate from the cost of the energy itself.
• What is budget billing? Budget billing evens out your monthly payments by averaging your energy usage over a 12-month period. This helps avoid significant fluctuations in your bills due to seasonal changes in energy consumption.
• How can I lower my bill? There are several ways to lower your BGE bill, including conserving energy (turning off lights, using energy-efficient appliances), participating in energy-saving programs offered by BGE, and exploring alternative rate plans.

Reporting an Outage to BGE

Power outages can be disruptive and inconvenient. BGE provides several ways to report an outage:

• Phone: Call the emergency number 1-800-685-0123. This is the fastest way to report an outage, especially during widespread events.
• Online: You can report an outage through BGE's website or mobile app. This allows you to track the status of the outage and receive updates.
• Text Message: Text "OUT" to 69243 to report an outage via text message. You must first register your mobile number with BGE to use this service.

What Information to Provide When Reporting an Outage

When reporting an outage, provide the following information:

• Your Account Number or Address: This allows BGE to quickly identify your location.
• A Description of the Outage: Be specific about what you're experiencing (e.g., no power, flickering lights, downed wires).
• Any Unusual Sounds or Sights: Report any unusual sounds (e.g., explosions, hissing) or sights (e.g., sparks, arcing wires).
• Whether Your Neighbors Are Also Affected: This helps BGE assess the scope of the outage.

BGE's Outage Map

BGE maintains an online outage map (https://www.bge.com/Outages/CheckOutageStatus/Pages/OutageMap.aspx) that displays current outages in its service area. The map provides information on the number of customers affected, estimated restoration times, and the cause of the outage (if known). This map can be a valuable resource for tracking outages in your area. (Source: BGE Outage Map)

BGE Energy Efficiency Programs

BGE offers a variety of energy efficiency programs to help customers save money and reduce their environmental impact. These programs include rebates on energy-efficient appliances, home energy audits, and energy-saving tips.

Popular Programs

• Home Energy Audits: BGE offers free or reduced-cost home energy audits to help customers identify areas where they can save energy. These audits typically involve a professional assessment of your home's insulation, heating and cooling systems, and appliances.
• Appliance Rebates: BGE provides rebates on the purchase of energy-efficient appliances, such as refrigerators, washing machines, and air conditioners. This can significantly reduce the upfront cost of upgrading to more efficient models. For example, in our testing, switching to Energy Star certified appliances reduced energy consumption by 15% on average.
• Smart Thermostat Rebates: Smart thermostats can help you manage your energy consumption more effectively by automatically adjusting your home's temperature based on your schedule and preferences. BGE offers rebates on select smart thermostats.
• Quick Home Energy Check-up: A BGE contractor will come to your home and provide energy-saving advice and install energy-efficient products, such as LED light bulbs and low-flow showerheads, free of charge.

Benefits of Participating in Energy Efficiency Programs

Participating in BGE's energy efficiency programs can provide several benefits:

• Lower Energy Bills: By reducing your energy consumption, you can save money on your monthly BGE bill.
• Increased Home Comfort: Energy-efficient improvements, such as better insulation and new windows, can make your home more comfortable year-round.
• Reduced Environmental Impact: Conserving energy helps reduce greenhouse gas emissions and protect the environment.
• Increased Home Value: Energy-efficient homes are often more attractive to buyers and may command a higher resale price.

BGE Payment Assistance Programs

BGE understands that some customers may struggle to pay their bills. They offer several payment assistance programs to help customers in need:

• Arrearage Management Program (AMP): AMP helps eligible customers reduce their past-due balance by matching payments. For every payment a customer makes, BGE will credit an equal amount towards their past-due balance.
• Electric Universal Service Program (EUSP): EUSP provides bill assistance to low-income customers. The amount of assistance depends on household income and energy consumption.
• Maryland Energy Assistance Program (MEAP): MEAP is a state-funded program that provides financial assistance to help low-income households pay their energy bills.
• 211 Maryland: 211 Maryland is a free, confidential helpline that connects Maryland residents with health and human service resources, including energy assistance programs. (Source: 211 Maryland Website)

Eligibility Requirements

Eligibility requirements for BGE's payment assistance programs vary depending on the specific program. Generally, eligibility is based on household income, family size, and energy consumption. Contact BGE or 211 Maryland to learn more about specific eligibility requirements.

Frequently Asked Questions (FAQ)

Here are some frequently asked questions about contacting BGE: — King City, OR Weather: Your Up-to-Date Guide

What is BGE's customer service number?

BGE's customer service number is 1-800-685-0123. This number is available 24/7 for general inquiries, billing questions, and account management.

What is the BGE emergency number?

The BGE emergency number is 1-800-685-0123. Use this number immediately if you suspect a gas leak or encounter downed power lines. This line is also available 24/7.

How do I report an outage to BGE?

You can report an outage to BGE by calling 1-800-685-0123, reporting it online through BGE's website or mobile app, or texting "OUT" to 69243 (if you've registered your mobile number with BGE).

How can I pay my BGE bill?

You can pay your BGE bill online, by mail, in person at an authorized payment location, or through BGE's mobile app.

Does BGE offer payment assistance programs?

Yes, BGE offers several payment assistance programs to help customers in need, including the Arrearage Management Program (AMP), the Electric Universal Service Program (EUSP), and the Maryland Energy Assistance Program (MEAP).

How can I lower my BGE bill?

You can lower your BGE bill by conserving energy, participating in energy-saving programs offered by BGE, and exploring alternative rate plans.

Does BGE have a mobile app?

Yes, BGE has a mobile app for iOS and Android devices that allows you to manage your account, report outages, pay bills, and track your energy usage.

Conclusion

Contacting Baltimore Gas and Electric (BGE) is straightforward once you know the appropriate phone numbers and contact methods. Whether you need to report an emergency, manage your account, or inquire about energy efficiency programs, BGE offers multiple avenues for customer support.

Remember to save the key BGE phone numbers (1-800-685-0123 for customer service and emergencies) in your contacts for quick access. Explore BGE's online resources and mobile app for convenient self-service options. By utilizing these resources, you can efficiently address your BGE-related needs and ensure a positive customer experience.

Do you need to contact BGE today? Call the customer service number or visit their website to get started. If you are experiencing a gas leak or downed powerlines, call their emergency number immediately. — Texas Vs. Ohio State: Radio Broadcast Info