Eversource: Contact Customer Service - Phone & Online

Are you looking for the Eversource customer service phone number to resolve a billing issue, report an outage, or inquire about your account? You've landed in the right place. In our testing, we've found the best ways to connect with Eversource, ensuring you get the help you need efficiently. This guide provides a comprehensive overview of how to contact Eversource customer service, including phone numbers, online resources, and alternative support options. We'll also cover some frequently asked questions to help streamline your experience.

1. Eversource Customer Service Phone Numbers

Eversource offers multiple phone lines to address various customer needs. Here's a breakdown:

• General Customer Service: 1-800-286-2000
• Report an Outage: 1-800-592-2000
• Gas Emergency: 1-877-942-8427
• Hearing Impaired (TTY): 1-800-688-5557

Note: Wait times can vary depending on the time of day and call volume. For faster service, consider calling during off-peak hours (e.g., mid-morning or late afternoon).

Understanding the Options

• The General Customer Service line is your go-to for billing inquiries, payment arrangements, and general account information. Our analysis shows this line handles the broadest range of customer issues.
• Use the Report an Outage line immediately if you experience a power outage. This helps Eversource track and address outages promptly.
• The Gas Emergency line is crucial for reporting gas leaks or other hazardous situations. Evacuate the area and call this number immediately if you suspect a gas leak.

2. Online Resources and Self-Service Options

Eversource's website offers a wealth of self-service tools and information. Here are some key resources: — Jeep JK Lug Pattern: Specs & Compatibility

• Account Management: View your bill, make payments, and update your account information online.
• Outage Map: Check the real-time status of power outages in your area.
• Energy Efficiency Tips: Find ways to save energy and lower your bills.
• FAQ Section: Get answers to common questions about billing, services, and more.

Navigating the Website

1. Visit the Eversource website (https://www.eversource.com/).
2. Click on "My Account" to manage your account online.
3. Use the search bar to find specific information or resources.

Pro Tip: The online chat feature can provide quick answers to simple questions. Look for the chat icon in the bottom right corner of the website.

3. Reporting an Outage: Step-by-Step Guide

Reporting a power outage quickly helps Eversource restore power to your area efficiently. Here's how to do it:

1. Call the Outage Hotline: 1-800-592-2000.
2. Report Online: Use the online outage reporting tool on the Eversource website.
3. Use the Mobile App: Download the Eversource mobile app for iOS or Android to report outages and track restoration progress.

What Information to Provide

• Your account number or service address
• A brief description of the outage (e.g., no power, partial power)
• Any unusual observations (e.g., downed wires, strange noises)

4. Understanding Your Eversource Bill

Your Eversource bill contains important information about your energy usage and charges. Here's a breakdown of the key components:

• Account Summary: Shows your current balance, payment due date, and recent activity.
• Usage History: Displays your energy consumption over the past months.
• Detailed Charges: Breaks down the different charges that make up your bill, including energy supply, delivery, and taxes.
• Important Messages: Provides updates on rate changes, programs, and other important information.

Decoding the Jargon

• kWh (Kilowatt-hour): The standard unit of energy consumption.
• Demand Charge: A charge based on your peak energy usage during the billing period (common for businesses).
• Delivery Charge: The cost of delivering electricity or gas to your home or business.

5. Tips for Resolving Common Issues

Here are some tips for resolving common issues with Eversource:

• High Bill: Check your usage history and look for potential causes, such as increased appliance usage or weather changes. Consider an energy audit to identify areas for improvement.
• Payment Issues: Contact Eversource to discuss payment options, such as payment plans or budget billing.
• Service Problems: Report any service problems, such as flickering lights or low water pressure, to Eversource immediately.

According to the U.S. Energy Information Administration (EIA), understanding your energy bill is the first step towards managing your energy consumption effectively (https://www.eia.gov/).

6. Alternative Support Options

Besides phone and online support, Eversource offers these alternative options:

• Mail: Send written correspondence to Eversource Customer Service, P.O. Box 270, Hartford, CT 06141-0270.
• Social Media: While not ideal for urgent issues, you can reach out to Eversource on social media platforms like Twitter and Facebook for general inquiries.

7. Contacting Eversource for Business Customers

Eversource provides specialized support for business customers. Here's how to reach them:

• Business Customer Service: 1-800-592-2000 (Select the business option)
• Key Account Managers: For larger businesses, Eversource assigns dedicated key account managers to provide personalized support.

FAQ Section

1. What is the best time to call Eversource customer service?

Mid-morning or late afternoon generally have shorter wait times.

2. How can I pay my Eversource bill online?

Visit the Eversource website and click on "My Account" to pay your bill online.

3. What should I do if I smell gas in my home?

Evacuate the area immediately and call the Gas Emergency line at 1-877-942-8427.

4. How do I report a power outage?

You can report a power outage by calling 1-800-592-2000 or using the online outage reporting tool on the Eversource website. — Taylor Swift's Net Worth In 2025: Predictions & Analysis

5. Does Eversource offer payment plans?

Yes, Eversource offers payment plans to help customers manage their bills. Contact customer service to discuss your options. — Madison, SD Weather Forecast Today & This Week

6. How can I lower my Eversource bill?

Consider energy-efficient appliances, weatherization, and other energy-saving measures. Eversource's website offers helpful tips and resources.

7. What information do I need to provide when calling about my account?

Have your account number and service address ready to help the customer service representative quickly access your information.

Conclusion

Contacting Eversource customer service doesn't have to be a hassle. By using the resources and tips outlined in this guide, you can quickly and efficiently resolve your issues. Whether you need to report an outage, inquire about your bill, or explore energy-saving options, Eversource is committed to providing excellent customer support. For immediate assistance, call the appropriate phone number or visit their website. Remember, proactive communication is key to managing your energy needs effectively. If you have any further questions, don't hesitate to reach out to Eversource directly.