Kohl's Phone Number: How To Contact Customer Service

Bill Taylor

-Nov 10, 2025

Kohl's Phone Number: How To Contact Customer Service

Looking for the Kohl's contact phone number? You're in the right place. Navigating customer service can sometimes feel like a maze, but this guide provides straightforward information to help you connect with Kohl's quickly and efficiently. Whether you have questions about online orders, returns, or general inquiries, knowing the right contact details can save you time and frustration. We'll cover everything from the main phone number to alternative contact methods. In our experience, having this information readily available makes resolving any issues a breeze. This article is your go-to resource for all things Kohl's customer service.

1. Kohl's Customer Service Phone Number: Get in Touch

The primary Kohl's customer service phone number is (855) 564-5705. This number is your direct line to the customer support team. It’s the most direct way to get help with your Kohl's purchases, returns, or any other issues you may encounter.

Availability: Customer service representatives are typically available from 7 AM to 10 PM Central Time, seven days a week. However, hours may vary slightly during holidays or peak seasons.
Why Call? Use this number for order inquiries, return processing, product information, or to report issues.
Our Experience: In our tests, calling during off-peak hours (mornings or evenings) usually results in shorter wait times. Be ready with your order number or any relevant details to expedite the process.

1.1. Different Departments and Contact Numbers

While the main number is your primary contact, Kohl's also has specialized departments. Understanding these can help direct your call and get you the right support faster. Although specific direct lines may vary, here are common reasons for calling:

Kohl's.com Order Support: For questions related to online orders, use the main customer service number.
Kohl's Credit Card Inquiries: If you have questions about your Kohl's credit card, including payments, rewards, or account issues, the number is (800) 578-6597.
Store-Related Questions: For questions specific to a local store (e.g., store hours, product availability), it’s best to call the store directly. Use the store locator on the Kohl's website to find the store's phone number.

2. Other Ways to Contact Kohl's Customer Service

Besides the phone, Kohl's offers several other channels for customer support. This multi-channel approach allows you to choose the method that best suits your needs.

Online Chat: Kohl's website often features a live chat option. This is a convenient way to get quick answers to simple questions or to receive immediate assistance. Look for the chat icon on the website.
Email: You can also contact Kohl's customer service via email through their website. Typically, you will find a contact form on the "Contact Us" page. This is a good option for detailed inquiries or when you need to provide supporting documentation.
Social Media: Kohl's is active on social media platforms like Facebook and Twitter (now X). While not ideal for complex issues, social media can be useful for general inquiries or to get quick updates. However, response times can vary.

2.1. Contacting Kohl's Through the Website

Kohl's website is a comprehensive resource for customer service. Here are the steps to find what you need:

Go to Kohl's Website: Navigate to Kohls.com.
Find "Customer Service" or "Contact Us": Usually located at the bottom of the page in the footer.
Explore FAQs and Help Articles: Kohl's website includes an extensive FAQ section that addresses common questions about orders, returns, and more.
Use the Contact Form: If you can't find the answers in the FAQ, use the contact form to send an email to customer service.

3. Tips for a Smooth Customer Service Experience

To ensure your interaction with Kohl's customer service is efficient and pleasant, consider these tips:

Have Your Information Ready: Before you call or use another contact method, gather your order number, account details, and any other relevant information.
Be Clear and Concise: Explain your issue or question clearly. Provide all the necessary details to help the customer service representative understand your situation.
Be Patient and Polite: While waiting on hold can be frustrating, being patient and polite can go a long way in getting your issue resolved quickly. Remember, the representatives are there to help.
Take Notes: If you're discussing a complex issue, take notes during the conversation. This helps you keep track of what was discussed and any actions taken.

3.1. Common Issues and Solutions

Knowing how to handle common issues can save you time. Here are a few examples:

Order Issues: If your order is delayed or you have not received your items, check your order status online. If there's a problem, contact customer service with your order number.
Returns: For returns, have your receipt or order confirmation ready. Follow Kohl's return policy guidelines, which usually allow returns within a specific timeframe (e.g., 180 days with a receipt).
Kohl's Cash: If you have questions about Kohl's Cash, check your account or contact customer service. Be sure to understand the expiration dates and terms of use.

4. Kohl's Credit Card Customer Service

For specific issues related to your Kohl's credit card, there are specialized contact options. This separation ensures that credit card-related issues are handled promptly and securely.

Kohl's Credit Card Phone Number: (800) 578-6597 is the dedicated number for all Kohl's credit card inquiries.
Online Account Access: Manage your credit card account online through the Kohl's website or the Kohl's app. You can view your balance, make payments, and access statements.
Billing Disputes: For billing disputes, contact credit card customer service promptly. Be prepared to provide details about the disputed transaction.

4.1. Managing Your Kohl's Credit Card Account

Managing your Kohl's credit card online can simplify many tasks:

Log in to Your Account: Go to Kohls.com and log in to your credit card account.
View Statements and Transactions: Review your billing statements and transaction history.
Make Payments: Pay your bill online.
Update Contact Information: Ensure your contact details are up to date to receive important account notifications.

5. FAQs About Contacting Kohl's

Here are some frequently asked questions about contacting Kohl's, with detailed answers:

What is the Kohl's customer service phone number? The Kohl's customer service phone number is (855) 564-5705. For Kohl's credit card inquiries, call (800) 578-6597.
What are Kohl's customer service hours? Kohl's customer service is typically available from 7 AM to 10 PM Central Time, seven days a week, but hours may vary.
How can I contact Kohl's customer service online? You can contact Kohl's customer service online through the "Contact Us" form on their website or via the live chat feature. — Powerball Numbers: Find The Latest Winning Numbers Here!
Can I return an item to Kohl's without a receipt? Yes, you can often return an item without a receipt, especially if you have the original packaging or the item is linked to your Kohl's account. However, you may receive store credit instead of a cash refund.
How do I check my Kohl's order status? You can check your Kohl's order status online by logging into your account or using the order tracking feature on the website. You will need your order number and email address.
How do I contact Kohl's about a damaged item? Contact customer service immediately at (855) 564-5705 or through the website's contact form. Provide details about the damage, including photos if possible. — Gold Price Today: Market Updates And Investment Insights
What should I do if I have a question about Kohl's Cash? Check your account online or contact customer service. Be ready to provide your Kohl's Cash details, including the issue date and the expiration date. — Salida, CO ZIP Code Guide: Find Yours Now

Conclusion: Your Guide to Hassle-Free Kohl's Customer Service

Having the Kohl's contact phone number and other customer service options readily available ensures that you can quickly address any issues or questions. By utilizing the phone number (855) 564-5705, exploring online chat, or reaching out through their website, you can navigate customer service effectively. Remember to have your order details and account information handy for a smoother experience. We hope this guide helps streamline your interactions with Kohl's and makes your shopping experience more enjoyable.