MA Unemployment Phone Number: Contact Options & Help

Bill Taylor

-Nov 12, 2025

MA Unemployment Phone Number: Contact Options & Help

Navigating the Massachusetts unemployment system can be challenging. If you need to speak with a representative, the phone number for Massachusetts unemployment assistance is a crucial resource. This article provides the most up-to-date contact information, hours of operation, and tips for getting your questions answered quickly and efficiently.

1. Contacting the Massachusetts Department of Unemployment Assistance (DUA)

Finding the Right Number

The main phone number for the Massachusetts Department of Unemployment Assistance (DUA) is: (877) 626-6800.

Important Note: This number connects you to the DUA's TeleClaim Center.

Understanding the TeleClaim Center

The TeleClaim Center is your primary point of contact for filing a new unemployment claim, reopening an existing claim, or asking general questions about your benefits. Due to high call volumes, be prepared for potential wait times.

Hours of Operation

The TeleClaim Center's hours are:

Monday through Friday: 8:30 AM to 4:30 PM
Pro-Tip: Calling earlier in the morning or later in the afternoon may result in shorter wait times.

2. Alternative Contact Methods for Massachusetts Unemployment

MassHire Career Centers

MassHire Career Centers offer in-person assistance with unemployment claims, job searching, and career training. Find a location near you by visiting the MassHire website.

Online Resources

The DUA website (https://www.mass.gov/orgs/department-of-unemployment-assistance) provides a wealth of information, including:

Frequently Asked Questions (FAQs)
Online claim filing
Benefit information

UI Online

UI Online is the DUA's online portal for managing your unemployment claim. You can use UI Online to: — Countdown: How Many Days Until February?

Certify for weekly benefits
Update your contact information
View your payment history
Note: While UI Online is a valuable resource, you may still need to call the TeleClaim Center for certain issues. — Starbucks Red Cup Day: Date & Details

3. Preparing for Your Call to the DUA

Gather Necessary Information

Before you call, gather the following information:

Social Security number
Driver's license or other government-issued ID
Employer information (names, addresses, phone numbers, dates of employment)
Bank account information (for direct deposit)

Write Down Your Questions

Having a list of questions prepared will help you stay organized and ensure that you get all the information you need. Be specific and concise in your inquiries.

Be Patient and Persistent

Due to high call volumes, you may experience long wait times. Be patient and persistent, and don't give up. If you are unable to reach a representative on your first attempt, try calling again later.

4. Understanding Common Unemployment Issues in Massachusetts

Eligibility Requirements

To be eligible for unemployment benefits in Massachusetts, you must meet certain requirements, including:

Being unemployed through no fault of your own
Having earned sufficient wages in your base period
Being able and available to work
Actively seeking employment

Claim Denials

If your unemployment claim is denied, you have the right to appeal the decision. The DUA will send you a written notice explaining the reason for the denial and the steps you can take to appeal.

Benefit Overpayments

If you receive unemployment benefits that you are not entitled to, you will be required to repay the overpayment. The DUA will send you a notice explaining the overpayment and the repayment options available to you.

5. Tips for Navigating the Massachusetts Unemployment System

File Your Claim Promptly

File your unemployment claim as soon as you become unemployed. Benefits are not retroactive, so you will not be compensated for any weeks you were unemployed before filing your claim.

Certify for Benefits Weekly

To continue receiving unemployment benefits, you must certify for benefits each week. This involves answering questions about your job search activities and confirming that you are still able and available to work.

Keep Accurate Records

Keep accurate records of your job search activities, including the dates you applied for jobs, the names of the employers you contacted, and the results of your applications. You may be required to provide this information to the DUA.

FAQ: Massachusetts Unemployment Questions Answered

What is the phone number for Massachusetts unemployment?

The main phone number for the Massachusetts Department of Unemployment Assistance (DUA) is (877) 626-6800. This connects you to the TeleClaim Center.

What are the hours of operation for the Massachusetts TeleClaim Center?

The TeleClaim Center is open Monday through Friday from 8:30 AM to 4:30 PM.

How do I file an unemployment claim in Massachusetts?

You can file an unemployment claim online through the DUA's UI Online portal or by calling the TeleClaim Center.

What do I need to have ready when I call about my unemployment?

Have your Social Security number, driver's license or other government-issued ID, employer information (names, addresses, phone numbers, dates of employment), and bank account information (for direct deposit) ready. — Jason Maxiell: NBA Career, Stats, And Philanthropy

What if my unemployment claim is denied in Massachusetts?

If your claim is denied, you have the right to appeal the decision. The DUA will send you a written notice explaining the reason for the denial and the steps you can take to appeal.

Where can I find in-person help with my unemployment claim in Massachusetts?