REI Customer Service: Phone Number & Support Options

REI (Recreational Equipment, Inc.) is a popular outdoor retailer known for its quality gear, apparel, and services. If you need assistance with a purchase, membership, or any other inquiry, contacting REI's customer service is a straightforward process. This article provides a comprehensive guide to REI's phone number, support options, and how to get the help you need efficiently.

1. REI Customer Service Phone Number

For immediate assistance, you can reach REI's customer service by phone:

• REI Customer Service: 1-800-426-4840

This number connects you to REI's customer service representatives who can help with a variety of issues.

2. Other Ways to Contact REI

Besides the phone, REI offers several other ways to get in touch:

• Online Chat: Available on the REI website.
• Email: Through the online contact form.
• In-Store: Visit any REI store for in-person assistance.

Online Chat

REI's online chat is a convenient option for quick questions and support. You can access it through the "Contact Us" page on their website. Chat support is often available 24/7, providing immediate help without needing to call.

Email

For less urgent inquiries, you can use the email contact form on REI's website. This allows you to provide detailed information about your issue, and a customer service representative will respond via email. — Ball State Vs. Auburn: Where To Watch The Game!

In-Store Assistance

Visiting an REI store offers the benefit of face-to-face assistance. Store staff can help with product inquiries, returns, exchanges, and more. Find the nearest REI store using the store locator on their website.

3. What to Expect When You Call REI Customer Service

When you call REI's customer service, be prepared with the following:

• Account Information: Have your REI membership number or order details ready.
• Specific Questions: Clearly outline your issue or question.
• Patience: During peak times, there may be a wait.

The customer service representative will guide you through the process and provide the necessary assistance.

4. Tips for a Smooth Customer Service Experience

To ensure a smooth and efficient customer service experience, consider these tips:

• Call During Off-Peak Hours: Weekday mornings or late afternoons often have shorter wait times.
• Prepare Your Information: Gather all relevant details before calling.
• Be Polite and Clear: Communicate your issue calmly and clearly.

By following these tips, you can resolve your issue quickly and effectively.

5. Common Issues Handled by REI Customer Service

REI's customer service can assist with a wide range of issues, including:

• Order Inquiries: Tracking orders, checking order status.
• Returns and Exchanges: Processing returns or exchanges.
• Membership Questions: Updating membership information, benefits inquiries.
• Product Information: Detailed product specifications, availability.
• Technical Support: Assistance with online account issues.

6. REI Membership Support

REI Co-op members receive additional benefits and support. If you have questions about your membership, such as:

• Dividend Information: Understanding and accessing your dividend.
• Membership Renewal: Renewing your REI membership.
• Member Rewards: Inquiring about member-exclusive offers.

REI's customer service can provide detailed information and assistance.

7. Resolving Complex Issues

For complex issues that require more in-depth assistance, REI's customer service representatives are trained to handle a variety of situations. If your issue isn't resolved immediately, ask to speak with a supervisor or request a follow-up call.

8. Staying Updated with REI

Stay informed about REI's latest products, services, and updates by:

• Signing Up for Emails: Receive newsletters and promotional offers.
• Following Social Media: Stay updated via REI's social media channels.
• Checking the REI Website: Regular updates on products and events.

FAQ

What is REI's customer service phone number?

REI's customer service phone number is 1-800-426-4840. You can call this number for assistance with orders, membership inquiries, product information, and more.

Can I track my REI order online?

Yes, you can track your REI order online. Visit the "Order Status" page on the REI website and enter your order number and email address to track your shipment. — Magic City Classic: A Guide To The Epic Football Showdown

How do I return an item to REI?

REI offers several options for returns: by mail or in-store. You can initiate a return online through your REI account or visit any REI store with your item and proof of purchase. — Bengals Vs. Commanders: Game Prediction & Analysis

What if I have a question about my REI membership dividend?

For questions about your REI membership dividend, contact REI's customer service at 1-800-426-4840. They can provide information about your dividend balance, how to redeem it, and other membership benefits.

Does REI offer online chat support?

Yes, REI offers online chat support through their website. This is a convenient way to get quick answers to your questions without calling.

How can I find an REI store near me?

You can find an REI store near you by using the store locator on the REI website. Enter your city or zip code to find the nearest REI locations.

Conclusion

Contacting REI's customer service is simple and efficient, whether you prefer to call, chat online, or visit a store. By having the right information and knowing the available support options, you can quickly resolve any issues and continue enjoying your outdoor adventures with REI. Remember to have your account information ready and clearly outline your questions for a smooth customer service experience. If you have any complex issues, don't hesitate to ask for further assistance or a follow-up call. Stay updated with REI's latest news and offers by signing up for emails and following them on social media. With these tips, you can make the most of your REI experience.