Texas Lone Star Card Phone Number: Contact Info & Help

If you're a Texas resident who relies on the Lone Star Card for food and cash assistance, knowing how to contact the right resources is crucial. This guide provides you with the key phone numbers and contact information you need to manage your benefits effectively.

Understanding the Texas Lone Star Card

The Lone Star Card is a debit card used in Texas to provide benefits for the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF). It allows eligible individuals and families to purchase groceries and access other essential services. Managing your card and understanding your benefits is essential, and sometimes that requires direct communication with the right agency.

Key Phone Numbers for Lone Star Cardholders

Navigating the system can be easier with direct access to the appropriate phone numbers. Here are the main contact points for Lone Star Card assistance:

1. Your Texas Benefits (Customer Service)

Phone Number: 1-877-541-7905

This is your primary point of contact for general inquiries about your benefits, including:

• Checking your balance
• Reporting a lost or stolen card
• Updating your contact information
• Asking about eligibility

2. Texas Health and Human Services (HHS) Office

Phone Number: 2-1-1

By calling 2-1-1, you can connect with the Texas Health and Human Services (HHS) office. This service provides information and referrals for a wide range of health and social services programs, including SNAP and TANF.

3. EBT Customer Service

Phone Number: 1-800-919-3583

This number is specifically for Electronic Benefits Transfer (EBT) customer service. You can use this number to report issues with your card, check recent transactions, and more.

Common Issues and How to Address Them

Lone Star Cardholders may encounter various issues, and knowing how to address them can save time and prevent frustration. Here are some common problems and the recommended steps to take:

Lost or Stolen Card

If your Lone Star Card is lost or stolen, it's crucial to report it immediately to prevent unauthorized use.

Steps to take:

1. Call the EBT Customer Service at 1-800-919-3583 to report the loss.
2. Request a replacement card.
3. Monitor your account for any unauthorized transactions.

PIN Issues

If you've forgotten your PIN or are having trouble using it, you can reset it by contacting customer service. — Taylor Swift, Travis Kelce & The Chiefs: A Pop Culture Touchdown

Steps to take:

1. Call Your Texas Benefits customer service at 1-877-541-7905.
2. Follow the prompts to reset your PIN.

Benefit Disbursement Issues

Sometimes, benefits may not be disbursed on time or there might be discrepancies in the amount received.

Steps to take:

1. Check your balance through the Your Texas Benefits website or mobile app.
2. If there's a discrepancy, call Your Texas Benefits customer service at 1-877-541-7905.
3. Keep records of your benefit amounts and disbursement dates for reference.

Pro Tips for Managing Your Lone Star Card

To make the most of your Lone Star Card benefits and avoid common issues, consider these tips:

• Check Your Balance Regularly: Knowing your balance helps you budget your benefits effectively. You can check it online, via the mobile app, or by calling the customer service number.
• Protect Your PIN: Treat your PIN like any other debit card PIN. Never share it with anyone and avoid writing it down.
• Report Changes Promptly: If there are any changes in your household income, address, or family size, report them to the Texas Health and Human Services promptly to ensure your benefits are accurate.
• Understand Eligible Purchases: Familiarize yourself with what you can purchase with your Lone Star Card. Generally, it covers grocery items but not non-food items like alcohol, tobacco, or household supplies.
• Keep Transaction Records: Keep your receipts and transaction records to track your spending and reconcile any discrepancies.

Additional Resources

Besides the phone numbers mentioned, several online resources can help you manage your Lone Star Card:

• Your Texas Benefits Website: This website allows you to check your balance, view transaction history, and manage your account online.
• Your Texas Benefits Mobile App: The mobile app offers the same functionality as the website, but with the convenience of your smartphone.
• Texas Health and Human Services Website: The HHS website provides comprehensive information about SNAP, TANF, and other assistance programs.

Conclusion

The Texas Lone Star Card is a vital resource for many residents, providing essential food and cash assistance. Knowing the right phone numbers and resources can make managing your benefits easier and more efficient. Whether you need to check your balance, report a lost card, or inquire about eligibility, the contact information provided in this guide will help you get the assistance you need. Remember to stay informed, protect your card and PIN, and report any issues promptly to ensure you can continue to access your benefits without interruption. — Countdown To October 28: How Many Days Left?

Frequently Asked Questions (FAQ)

1. What do I do if my Lone Star Card is lost or stolen?

If your Lone Star Card is lost or stolen, call the EBT Customer Service at 1-800-919-3583 immediately to report the loss and request a replacement card. Monitor your account for any unauthorized transactions.

2. How can I check my Lone Star Card balance?

You can check your Lone Star Card balance through the Your Texas Benefits website, the mobile app, or by calling the customer service number at 1-877-541-7905.

3. What should I do if I forget my PIN?

If you forget your PIN, call Your Texas Benefits customer service at 1-877-541-7905 and follow the prompts to reset your PIN.

4. How do I report changes in my income or household size?

Report any changes in your income, address, or household size to the Texas Health and Human Services promptly to ensure your benefits are accurate. You can do this through the Your Texas Benefits website or by calling customer service.

5. What types of purchases can I make with my Lone Star Card?

You can use your Lone Star Card to purchase grocery items, such as fruits, vegetables, meat, and dairy products. It cannot be used to buy non-food items like alcohol, tobacco, or household supplies.

6. What if my benefits are not disbursed on time?

If your benefits are not disbursed on time, check your balance through the Your Texas Benefits website or mobile app. If there's a discrepancy, call Your Texas Benefits customer service at 1-877-541-7905. — Countdown: Days Until January 25, 2025

7. Is there a fee to replace a lost or stolen Lone Star Card?

There is typically no fee to replace a lost or stolen Lone Star Card for the first replacement. However, repeated requests for replacement cards may incur a fee.