Turn Off Call Divert: A Simple Guide

Bill Taylor

-Nov 14, 2025

Call divert, also known as call forwarding, is a handy feature that lets you redirect incoming calls to another number. But what if you no longer need this feature? Perhaps you're back in the office, have a new phone, or simply want to receive calls directly on your primary number. This comprehensive guide will walk you through the process of turning off call divert on various devices and networks, ensuring you regain control of your incoming calls.

What is Call Divert? Understanding Call Forwarding

Call divert, or call forwarding, is a telecommunication service that redirects incoming calls from one phone number to another. This is useful when you can't answer calls on your primary device, such as when you are in a meeting, traveling, or have switched off your phone. When call divert is enabled, any calls to your number will automatically be routed to the designated forwarding number.

Benefits of Call Divert

Accessibility: Ensures you never miss important calls, regardless of your location or phone availability.
Convenience: Allows you to manage calls efficiently, especially when you are unable to answer on your primary device.
Flexibility: Provides the freedom to redirect calls to different numbers based on your needs.

Potential Drawbacks of Call Divert

Cost: Depending on your service provider and the destination number, call forwarding can incur additional charges.
Complexity: Managing call forwarding settings across multiple devices and networks can sometimes be confusing.
Privacy: If the forwarding number is not properly secured, it could potentially expose your calls to unauthorized parties.

How to Turn Off Call Divert on Your Mobile Phone

Turning off call divert on your mobile phone is generally a straightforward process. The specific steps may vary slightly depending on your phone's operating system (Android or iOS) and your mobile carrier. Here's a general guide: — Realizing Financial Security At What Age Did You Learn To Protect Your Funds?

For Android Devices

Open the Phone App: Launch the default phone application on your Android device.
Access Settings: Tap the three dots (More options) or Menu icon, and then select “Settings” or “Call Settings.”
Navigate to Call Forwarding: Look for the “Call Forwarding” or “Call Divert” option within the settings menu. It may be under “Supplementary Services” or “Calling Accounts.”
Disable Call Forwarding: Tap on “Voice call forwarding” or a similar option. You will then see options to disable call forwarding for all calls, when busy, when unanswered, or when unreachable. Choose the appropriate option (typically “Disable” or “Turn off”).
Confirm the Changes: Your phone may display a confirmation message, indicating that call forwarding has been successfully disabled.

For iOS Devices (iPhone)

Open the Settings App: Go to the Settings app on your iPhone.
Navigate to Phone: Scroll down and tap on “Phone.”
Access Call Forwarding: Tap on “Call Forwarding.”
Toggle Call Forwarding Off: If the “Call Forwarding” switch is on (green), tap the switch to turn it off (gray).
Check Forwarding Number: Ensure that the “Forward To” field is empty or displays “Not Set” after turning off call forwarding. This confirms that calls are no longer being redirected.

Troubleshooting Tips for Mobile Phones

Restart Your Phone: Sometimes, a simple restart can resolve minor software glitches that might be preventing you from disabling call forwarding.
Check Carrier Settings: Ensure that your mobile carrier supports call forwarding and that your account is properly configured. You may need to contact your carrier if you encounter persistent issues.
Update Your Operating System: An outdated operating system can sometimes lead to compatibility issues. Make sure your phone's operating system is up to date.
Factory Reset (Last Resort): If all else fails, a factory reset might be necessary to restore your phone to its default settings. However, back up your data before performing a factory reset, as it will erase all your personal information.

Turning Off Call Divert on Landlines

Turning off call divert on a landline phone also involves a few steps. The exact process depends on the type of phone system you have (traditional landline or VoIP) and your service provider. Here’s a general guide:

Traditional Landlines

Access Call Forwarding Settings: You typically control call forwarding by dialing a specific code on your landline phone. Common codes include:
- *73: To disable call forwarding (also known as “cancel call forwarding”).
- *72: To enable call forwarding (followed by the number to forward calls to).
Dial the Disable Code: Dial the code for disabling call forwarding (*73) on your landline phone.
Listen for Confirmation: You should hear a confirmation tone or message, indicating that call forwarding has been disabled.

VoIP (Voice over Internet Protocol) Landlines

Access Your Service Provider’s Portal: Log in to your VoIP service provider's website or app. You may need your account username and password.
Navigate to Call Forwarding Settings: Look for the call forwarding settings within your account dashboard. This section is usually found under “Call Management,” “Features,” or a similar heading.
Disable Call Forwarding: Select the option to disable call forwarding. This may involve toggling a switch or selecting “Off” from a dropdown menu.
Save Your Changes: Make sure to save your changes to apply the settings. Your VoIP system should confirm that call forwarding has been disabled.

Troubleshooting Tips for Landlines

Contact Your Service Provider: If you are unsure of the specific codes or settings for your landline, contact your service provider's customer support.
Check Your Phone's Manual: Consult your phone's user manual for instructions on how to disable call forwarding.
Power Cycle Your Equipment: Try restarting your phone, modem, and router to reset the system and clear any temporary issues.

Using Codes to Disable Call Divert

Many phone systems, both mobile and landline, use specific codes to enable and disable call forwarding. Understanding these codes can simplify the process of managing your call settings. Here are some commonly used codes:

*72: Activate call forwarding (enter the phone number to forward to after dialing).
*73: Deactivate call forwarding.
*90: Activate call forwarding when busy.
*91: Deactivate call forwarding when busy.
*61: Activate call forwarding when unanswered.
*62: Deactivate call forwarding when unanswered.

Note: These codes may vary depending on your service provider and the type of phone system you are using. Always refer to your provider's documentation for the correct codes. — Jokic's Early Life: From Sombor To NBA Superstar

Turning Off Call Divert on Different Carriers

Different mobile carriers have their own methods and codes for managing call forwarding. Here’s a brief overview of how to disable call divert on some of the major US carriers: — Daylight Saving Time Ends 2025: Exact Date & What To Expect

AT&T

Disable: Dial *73 from your phone and listen for the confirmation tone. Alternatively, go to your phone settings as described above for Android and iOS devices.
Access AT&T Call Protect: AT&T offers a Call Protect app for managing call settings, including call forwarding.

Verizon

Disable: Dial *73 from your phone. Alternatively, use the methods described above for Android and iOS devices.
My Verizon App: Use the My Verizon app to manage call forwarding settings. Log in to your account and navigate to the call settings.

T-Mobile

Disable: Dial *73 from your phone or use the Android/iOS phone settings. In some cases, you might be able to disable call forwarding by dialing #21#.
T-Mobile App: Manage call forwarding settings within the T-Mobile app by going to the call settings section.

Specific Carrier Instructions

Contact Your Carrier: If the above methods don’t work, contact your carrier's customer support for specific instructions related to your account.
Carrier Websites: Most carriers provide detailed guides and FAQs on their websites. Search for